This notice describes how Linen Courtyard Liverpool manages personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect, use, and store only the data necessary for providing our cleaning services and for communication about your orders.
1. Data We Collect
When you make an enquiry or place an order, we may collect your name, email address, telephone number, pickup and delivery addresses, and any service notes you provide. These details are used to identify your order, arrange collection, and contact you about timing or questions.
2. Lawful Basis for Processing
We process personal data under the lawful basis of “contract” when you use our cleaning service and “legitimate interest” when maintaining service records, scheduling, or communicating updates. Where consent is required — for example, email updates or marketing — we ask for it separately.
3. How Data Is Used
Personal data is used solely to:
- Register and manage cleaning orders
- Confirm or adjust pickup and delivery times
- Provide service updates or billing information
- Maintain internal records for quality tracking
- Respond to any questions or concerns you raise
4. Storage and Retention
Your information is stored on secure systems within the United Kingdom. Physical order notes are kept in a locked area with restricted access. Digital data is encrypted at rest and in transit. We retain order information for up to twelve months after completion unless longer retention is legally required (for example, accounting records). After that period, records are deleted or securely destroyed.
5. Sharing Data
We do not sell or rent your personal data. It is shared only with trusted partners directly involved in service delivery — for instance, our secure payment processor or courier service. Each partner is bound by contract to follow data protection standards consistent with UK GDPR.
6. Your Rights
Under the Data Protection Act 2018, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw consent for optional communications at any time by emailing [email protected]. Requests are handled within one month.
7. Security Measures
Access to personal data is limited to authorised staff. Systems are password-protected, regularly updated, and monitored for unusual activity. Backups are encrypted and stored separately. We train all team members on confidentiality and proper record handling.
8. Contact
If you have questions about how your data is used, please contact our Data Handling Lead at [email protected] or write to:
Linen Courtyard Liverpool
22 Hanover Street, Liverpool L1 4AF, England
9. Updates to This Notice
We review and may update this notice periodically. The most current version will always appear on this page, showing the date of last revision.
Last updated: October 2025